FAQ - Returns / Cancel

Returns

If something is not quite right you’ve got 14 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.

I'm in the US and placed a return request. When do I get my shipping label?

Shipping labels for returns are generated during normal business hours. Return requests submitted outside of business hours will be addressed the following business day.

My order has already been shipped. Can I change the delivery address?

Once the package has left our facility, we are unable to adjust the delivery address. 

Can I exchange my frames?

We are not accepting exchanges at this time. Instead, please return your frames and place a new order.

When can I expect to see my refund?

Refunds are processed within seven business days of receiving the returning item. Please note that the processing times may vary depending on your banking institution.

I cancelled my online order. When can I expect my money to be refunded?

The original payment method used to place your order will reflect the refund within 5-7 business days depending on your bank's processing time.

Organizations We Support

  • The Ocean Cleanup

    Non-profit organization developing and scaling technologies to rid the oceans of plastic.

    To achieve this objective, they use a dual strategy: Intercepting plastic in rivers to cut the inflow of pollution, and cleaning up what has already accumulated in the ocean and won’t go away by itself.

  • Meninadanca

    NGO working with at-risk young girls living along the BR-116, Brazil's 'exploitation highway'. Bringing hope and changing lives through the power of dance.

  • Save the Children

    "With 25,000 dedicated staff across 116 countries, we respond to major emergencies, deliver innovative development programmes, and ensure children's voices are heard through our campaigning to build a better future for and with children."
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